Contacts

Every person Ghost finds or you import lands in one place: Contacts. From here you score, enrich, group and enrol them.

Where to find it: sidebar → Leads → Contacts.

#Where contacts come from

#Importing

Click Import from Search. The sheet has three tabs.

#LinkedIn search

Paste a LinkedIn or Sales Navigator people search URL and choose 50, 100 or 200 contacts. This uses your connected LinkedIn account and costs no credits. Searches filtered to your 1st-degree connections may return nothing.

#CSV or Excel

Upload a .csv, .xlsx or .xls file. It needs a LinkedIn profile URL column. Ghost recognises common headers for everything else automatically:

A score column is folded into each contact's Lead Score. You can also tick Look up LinkedIn profiles to fill in headline, company, location and followers. Each lookup costs 1 credit, or nothing if Ghost already has that profile, up to 5,000 per import. Emails and phone numbers only come from your file.

#Paste URLs

Paste LinkedIn profile URLs (linkedin.com/in/…), one per line.

For every import, choose where contacts go: Contacts only, a campaign (they're enrolled straight away), or a list.

#Look up a lead

Look up a lead turns an email address, phone number, LinkedIn URL or company into a full profile you can save to Contacts. Each successful lookup costs 1 credit.

#Finding contacts

Search by name, company or location, sort by newest, Lead Score or followers, and filter by:

• Score band: A & B only, or a single band
• Status: New, Watching, Contacted, Connected, Paused or Blacklisted
• Engagement: comments, likes or shares
• Signal source and batch (every import is a dated batch)
• Campaign state: in a campaign, not started, in sequence, replied, no answer, paused or failed
• Connection: connected, pending invite, not connected, unknown
• Contact details: has work email, has personal email, has mobile, none
• List

Hide Excluded (on by default) hides people excluded by a signal source's employee rule. Use the Columns menu to choose and reorder columns, including company size and revenue.

#Lists

Lists are saved groups of contacts: a persona, an event, a territory or hand-picked accounts. Select contacts, add them to a list, then filter by that list here or when adding contacts to a campaign. Manage lists from Lists.

#Bulk actions

Select contacts to:

• Enroll in Campaign
• Add to Watchlist (their posts appear in your Engagement feed)
• Enrich (below)
• Add to or Remove from List
• Blacklist: they'll never be messaged by any campaign
• Delete: moves them to Trash and removes them from campaigns

#Enrichment

Enrich finds contact details for the contacts you select:

A work email must also be deliverable to count. Ghost shows the maximum cost before you start, and progress as it runs.

#The contact record

Click a contact to see their Overview, Company, Messages, Activity and Lead Score (with the full breakdown and Adjust score).

#Trash

Deleted contacts stay in Trash for 7 days. Restore them from there. Restoring doesn't re-add them to campaigns.

#Export

Export CSV downloads the contacts currently shown, with your filters applied: names, LinkedIn URL, headline, location, company, emails, mobile, followers, engagement, source, status and dates. Lead Score isn't included in the export.

#FAQ

#How do I stop someone ever being messaged?

Select them and click Blacklist. Blacklisted contacts can't be enrolled in any campaign.

#Can a contact be in two campaigns at once?

No. A contact can only be active in one campaign at a time. They're skipped if you add them to a second one.