# Contacts

> Ghost's contact database: where contacts come from, importing from LinkedIn searches, CSV and URLs, filters, lists, enrichment, blacklisting, trash and CSV export.

Source: https://www.growwithghost.io/docs/find/contacts/

Every person Ghost finds or you import lands in one place: **Contacts**. From here you score, enrich, group and enrol them.

**Where to find it:** sidebar → **Leads → Contacts**.

## Where contacts come from

| Source | How |
|--------|-----|
| [Find People](https://www.growwithghost.io/docs/find/find-people) | Search the 600M+ database and import |
| [ICP Agent](https://www.growwithghost.io/docs/find/icp-agent) | Automatic sourcing from your ICP |
| [Signals](https://www.growwithghost.io/docs/find/signals) | People engaging with profiles, posts, pages and events you track |
| **Import from Search** | LinkedIn search, CSV file, or pasted profile URLs (below) |
| **Look up a lead** | Turn one email, phone number, LinkedIn URL or company into a contact |
| [Email lead capture](https://www.growwithghost.io/docs/pipeline/email-capture) and **New deal** in Pipeline | Enquiries and people you add to deals |

## Importing

Click **Import from Search**. The sheet has three tabs.

### LinkedIn search

Paste a LinkedIn or Sales Navigator people search URL and choose 50, 100 or 200 contacts. This uses your connected LinkedIn account and costs no credits. Searches filtered to your 1st-degree connections may return nothing.

### CSV or Excel

Upload a `.csv`, `.xlsx` or `.xls` file. It needs a **LinkedIn profile URL** column. Ghost recognises common headers for everything else automatically:

| Field | Headers Ghost recognises |
|-------|--------------------------|
| Name | first name, last name, full name, name |
| Company | company, company name, organisation, employer |
| Title | title, job title, headline, position, role |
| Email | work email, business email, personal email, email |
| Location | location, city, region, country |
| Score | lead score, score, rating, fit score (0–10) |

A score column is folded into each contact's [Lead Score](https://www.growwithghost.io/docs/find/lead-score). You can also tick **Look up LinkedIn profiles** to fill in headline, company, location and followers. Each lookup costs 1 credit, or nothing if Ghost already has that profile, up to 5,000 per import. Emails and phone numbers only come from your file.

### Paste URLs

Paste LinkedIn profile URLs (`linkedin.com/in/…`), one per line.

For every import, choose where contacts go: Contacts only, a campaign (they're enrolled straight away), or a list.

## Look up a lead

**Look up a lead** turns an email address, phone number, LinkedIn URL or company into a full profile you can save to Contacts. Each successful lookup costs 1 credit.

## Finding contacts

Search by name, company or location, sort by newest, Lead Score or followers, and filter by:

- **Score band**: A & B only, or a single band
- **Status**: New, Watching, Contacted, Connected, Paused or Blacklisted
- **Engagement**: comments, likes or shares
- **Signal source** and **batch** (every import is a dated batch)
- **Campaign state**: in a campaign, not started, in sequence, replied, no answer, paused or failed
- **Connection**: connected, pending invite, not connected, unknown
- **Contact details**: has work email, has personal email, has mobile, none
- **List**

**Hide Excluded** (on by default) hides people excluded by a signal source's employee rule. Use the **Columns** menu to choose and reorder columns, including company size and revenue.

## Lists

Lists are saved groups of contacts: a persona, an event, a territory or hand-picked accounts. Select contacts, add them to a list, then filter by that list here or when adding contacts to a campaign. Manage lists from **Lists**.

## Bulk actions

Select contacts to:

- **Enroll in Campaign**
- **Add to Watchlist** (their posts appear in your [Engagement feed](https://www.growwithghost.io/docs/content/engagement))
- **Enrich** (below)
- **Add to** or **Remove from List**
- **Blacklist**: they'll never be messaged by any campaign
- **Delete**: moves them to Trash and removes them from campaigns

## Enrichment

**Enrich** finds contact details for the contacts you select:

| Option | Cost |
|--------|------|
| Verified work email (recommended) | 1 credit per contact, only if found |
| Personal email | 1 credit per contact, only if found |
| Mobile phone | 1 credit per contact, only if found |
| Profile details (photo, followers, headline, company, skills) | 1 credit per contact |

A work email must also be deliverable to count. Ghost shows the maximum cost before you start, and progress as it runs.

## The contact record

Click a contact to see their **Overview**, **Company**, **Messages**, **Activity** and **Lead Score** (with the full breakdown and **Adjust score**).

## Trash

Deleted contacts stay in **Trash** for 7 days. Restore them from there. Restoring doesn't re-add them to campaigns.

## Export

**Export CSV** downloads the contacts currently shown, with your filters applied: names, LinkedIn URL, headline, location, company, emails, mobile, followers, engagement, source, status and dates. Lead Score isn't included in the export.

## FAQ

### How do I stop someone ever being messaged?

Select them and click **Blacklist**. Blacklisted contacts can't be enrolled in any campaign.

### Can a contact be in two campaigns at once?

No. A contact can only be active in one campaign at a time. They're skipped if you add them to a second one.