# Inbox and replies

> Ghost's Inbox for LinkedIn conversations: AI intent scoring, lead statuses, hot lead alerts, filters, syncing, and what happens to a sequence when someone replies.

Source: https://www.growwithghost.io/docs/outbound/inbox/

The Inbox shows your LinkedIn conversations, with Ghost's intent scoring, lead statuses and hot lead alerts on top. Email replies arrive in your own mailbox. With [email lead capture](https://www.growwithghost.io/docs/pipeline/email-capture) on, they stop the contact's sequence and are added to their [deal timeline](https://www.growwithghost.io/docs/pipeline/deals).

**Where to find it:** sidebar → **Outbound → Inbox**. The badge on the sidebar counts **hot lead alerts** you haven't dealt with yet.

> **Note:** The Inbox needs a healthy LinkedIn connection. If yours has expired, you'll be asked to reconnect, and outbound pauses until you do. See [Connect LinkedIn](https://www.growwithghost.io/docs/getting-started/connect-linkedin).

## Finding conversations

- **Search** conversations by name or text.
- **Replies only** hides threads where they haven't written back.
- **Filters** add pills for **🔥 High Intent** (with a count of ones going stale) and each lead status: **Replied**, **Warm**, **Meeting Request**, **Opportunity**, **Client** and **Not Interested**.

## Intent scoring

Ghost reads each conversation and gives it an intent level: **High Intent**, **Warm**, **Low Intent** or **No Intent**. Click ⚡ **Score all conversations with AI** to score everything now. Ghost also tells you how many need a follow-up.

## The contact panel

Next to each conversation you'll see the person's company, the campaign they came from and their import source. You can set their **lead status**, add **notes**, or create a contact from the conversation if they aren't one yet.

## When someone replies

- Their sequence **stops in every campaign**. Nobody gets an automated follow-up after they've answered.
- They're added to your [Pipeline](https://www.growwithghost.io/docs/pipeline/overview). Interested and high-intent replies become a **Lead**, others a **Prospect**.
- New replies are picked up about every 30 minutes. Click **Sync** to check now.

## Hot lead alerts

When an **A or B band** lead replies, and it isn't a clear "no", Ghost:

1. Adds an alert to the Inbox badge and your dashboard's **Hot replies** card
2. Shows a pop-up if you're in the app
3. Emails you, once per person per 7 days

Switch the email and pop-ups on or off in **Settings → Notifications**. See [Notifications](https://www.growwithghost.io/docs/account/notifications).

## Replying

Type in the message box and click **Send**. It always goes from the LinkedIn account that owns the conversation. Messages sent by the Ghost Agent or through MCP are labelled so you can tell.

For AI-drafted replies, open the person's deal and click **Suggest follow-up**, or ask the [Ghost Agent](https://www.growwithghost.io/docs/agent/overview). From the deal you can also schedule a reply for later with [queued replies](https://www.growwithghost.io/docs/pipeline/deals#queued-replies).

## Tips

- Work **High Intent** first, then everything with **Replies only** on.
- Reply within 24 hours. Response rates drop sharply after that.
- Set lead statuses as you go. They feed your Pipeline and make the Inbox easier to scan.